FairFund › Grievance Redressal

Grievance Redressal

Where a complaint goes, who answers it, and how fast.

Draft — under legal review. This document states the platform's actual behaviour and intent, but it has not yet been settled by counsel. It will be versioned when it is; the version you accept is recorded, and a later version never rewrites what you accepted.

How to raise a grievance

Write to the grievance contact below with your registered email, the organisation you act for, and what happened. Every grievance is acknowledged, given a reference, and its handling is recorded on the platform’s audit trail.

Grievance Officer

To be appointed — requires confirmation. The officer’s name, designation and contact details will be published here upon appointment, as required under applicable Indian law. Until then, grievances reach the platform operator directly through the contact page.

Platform operator: SnxwFairies Innovations Private Limited (CIN U62013MH2025PTC463031).

Response commitments

Acknowledgement within 48 hours of receipt. A substantive response, or a clear statement of what is still being examined and by when, within 15 days. Where a grievance concerns a financial partner’s own decision, FairFund will say so plainly and route you to that partner’s grievance process — FairFund cannot overturn a credit decision it did not make.

Escalation

If the response does not resolve the matter, escalation paths under the DPDP Act and other applicable law remain available to you; nothing on this page limits them.